Following is a directory listing of regulators and resources by state where Kaiser does business.
When you file an official complaint Kaiser’s MO in most cases is to circle the wagons. They will deny literally everything, and go to whatever lengths necessary to discredit the complainant. One of their go-to tactics is to pick through medical records to find something they can use to paint the aggrieved individual as mentally unstable. Examples we have seen include putting lists of any psychiatric medications on the top of the stack of numbered medical records submitted in complaints and legal actions, so that is the first thing anyone sees. One member had once mentioned to Kaiser that her father was schizophrenic. Why do you suppose KP would choose to put that particular tidbit on top of the records filed in her arbitration proceeding when it had nothing to do with her? Yes, they are that underhanded.
The point is not to discourage complaints, but rather to suggest that no matter how frustrated and angry you get at the unfairness of this process, that you always keep your cool, and methodically collect all of your evidence before Kaiser has any inkling you plan to complain. It’s hard to win but it can be done.
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California:
- Department of Managed Health Care
- DMHC Enforcement Actions
- Medical Board of California
- California Department of Public Health – Complaints
- California Department of Public Health – Research Health Care Facilities
Colorado:
Georgia:
- Georgia Office of Insurance and Fire Safety Commissioner
- Composite State Board of Medical Examiners
- Search Licensee Database
Hawaii:
- State of Hawaii Division of Insurance
- Regulated Industries Complaints Office – Licensed Practitioner Complaints
- Professional & Vocational Licensing Search
- Business & Licensee Complaints History Search
Maryland:
Oregon:
- State of Oregon Division of Insurance
- Oregon Board of Medical Examiners
- Oregon Medical Malpractice Database
Virginia:
- Virginia Bureau of Insurance
- Office of the Managed Care Ombudsman
- Virginia Department of Health Professions Complaint Process
- Virginia Board of Medicine Practitioner Information